At Wiltshire Wildlife Trust, we strive to treat everyone with respect that we come into contact with. However sometimes issues do arise; if you are unhappy with your interactions with us, please rest assured that we take this very seriously.

Complaints should where possible be in writing and sent to:

Wiltshire Wildlife Trust
Elm Tree Court
Long Street
SN10 1NJ

They can also be emailed to us at: [email protected]

Or call us on 01380 725670 

For complaints about fundraising, Wiltshire Wildlife Trust is registered with the Fundraising Regulator and is committed to the highest standards in fundraising practice. In accordance with the Fundraising Regulator’s Complaints Policy, a complaint must be made to Wiltshire Wildlife Trust within 12 weeks of the fundraising incident or communication of which the complaint is made.

If after four weeks following the complaint, the matter has not been addressed or you do not feel that your concerns have been resolved satisfactorily by Wiltshire Wildlife Trust, you can refer your complaint to the Fundraising Regulator (England & Wales only):

Fundraising Regulator
2nd Floor, CAN Mezzanine
49-51 East Road
N1 6AH

0300 999 3407  

You can read our complaints policy here – please read this and get in touch with us if you would like to raise anything with our staff team.